Documentation, tools and downloads
Documentation is not duplicated here. It is maintained in one place and linked from everywhere else — which is the only way it stays correct. This page shows where each part lives.
beroNet Wiki
The knowledge base, and the first place to look. It has four branches:
- Product manuals — setup per product line: gateways and cards, session border controllers, beroCAPI, beroCloud, the telephony appliance and the failover switch
- beroNet OS — the web interface by firmware generation, app development and the changelogs
- Guides and tutorials — PBX and provider guides, debugging, and how-tos such as provisioning, TLS, SIP-to-SIP and hardware bridging
- FAQ — frequent questions per product, troubleshooting and the supported SIP providers
Most pages are in English, some in German, and a few tutorials are in French.
Where to find what
| Task | Where to look |
|---|---|
| Set up a new gateway | Starting with a beroNet VoIP Gateway |
| Connect a PBX | PBX guides |
| Connect a SIP trunk | Supported SIP providers and the general provider guide |
| Roll out one configuration to many devices | Provisioning or beroCloud |
| Install SIP-to-SIP session licences | Installing session licences |
| Find a device on the network when its IP address is unknown | BFDetect, under Tools and Downloads |
| Record a trace for a support ticket | Understanding the full trace |
| See what changed in a firmware release | Changelogs |
| Reset a device to factory defaults | SBC (formerly Gateway V2) · earlier gateways and cards |
| Rule out a hardware defect | Verifying a gateway hardware defect, then Returns and RMA |
Tools and Downloads
Stable beroNet OS firmware for the gateways, including older branches, and the FPGA images. Alongside: BFDetect to find devices on the network, PowerDebug for long-term debugging, T.38 modem binaries, beroCAPI, the recovery image for the telephony appliance, and TeamViewer, which beroNet support uses for remote sessions.
Service Desk
Support tickets and RMA cases. Basic support is free during the warranty period — see Support for the levels and Returns and RMA for hardware defects.
Shop
Current configurations, prices and availability, including add-on modules and accessories.
Looking for a whitepaper or a product catalogue that used to be linked here? Ask [email protected] — the older marketing PDFs are being reworked and are handed out on request in the meantime.